Refund and Returns Policy

This Refund & Return Policy applies to all kitchen essentials sold via [brooketrade.shop] (e.g., cookware, utensils, storage solutions, baking tools, and cutting boards). We stand behind the quality of our kitchen products and aim to ensure your satisfaction—below are our clear terms for returns and refunds.

Overview

Our refund and returns policy lasts 30 calendar days from the date of delivery. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, your kitchen product must be:

  • Unused (no signs of wear, staining, or use with food)
  • In the same condition as received
  • Sealed in its original packaging (for hygiene-focused items like silicone tools or storage containers)
  • Accompanied by a receipt or proof of purchase

Non-Returnable Items

Due to hygiene, functionality, or product nature, the following kitchen items are not eligible for return:

  • Used kitchen tools/utensils (e.g., cutting boards with knife marks, used cookware)
  • Personalized/custom kitchen products (e.g., engraved utensils, custom-sized storage)
  • Clearance/sale items (marked as “final sale”)
  • Gift cards for BROOKE TRADE LLC products

Partial Refunds

Partial refunds (deducted based on product condition) are granted only in these situations:

  • Unused kitchen products returned outside original packaging (undamaged)
  • Items with minor cosmetic imperfections (not affecting functionality)
  • Products returned 15–30 days after delivery (unused, in original packaging—15% restocking fee applied)

Refund Process

  1. Once your return is received and inspected, we’ll email you to confirm receipt of the item.
  2. We’ll notify you via email if your refund is approved or rejected (e.g., for non-eligible items).
  3. Approved refunds will be processed to your original payment method within 7–10 business days.

Late or Missing Refunds

If you haven’t received your refund:

  1. Verify your bank/credit card account (refunds may take 3–5 business days to post).
  2. Contact your credit card issuer or bank (processing delays are common).
  3. If issues persist, email us at neal@brooketrade.shop with your order ID and refund request details.

Sale Items

Only regularly priced kitchen products may be refunded. Clearance, discounted, or “final sale” items are non-refundable (eligible for exchange only if defective/damaged).

Exchanges

We only replace items if they are defective, damaged, or incorrect (e.g., wrong product shipped):

  1. Email us at neal@brooketrade.shop with your order ID and issue details (photos of defects/damage help speed up processing).
  2. Ship the item to:BROOKE TRADE LLC113 BABY DOE DR NW APT BROME, GA 30165-7726

Gifts

  • If the item was marked as a gift and shipped directly to you: You’ll receive a BROOKE TRADE gift credit for the return value (mailed as a digital gift card once the item is received).
  • If the gift was shipped to the purchaser first: Refunds will be sent to the gift giver (they will be notified of the return).

Return Shipping

  • You are responsible for return shipping costs (non-refundable—costs will be deducted from your refund if approved).
  • For high-value items (e.g., cookware sets), we recommend using a trackable shipping service (we are not liable for lost return shipments).
  • If the return is due to a defective or incorrect item, we will reimburse your standard shipping costs (provide a shipping receipt for reimbursement).

Need Help?

For refund/return questions, contact us at neal@brooketrade.shop with your order ID and inquiry details.

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